Privacy policy

1. Information we collect

• Account information: name, email address, phone number, and password (stored as a secure hash, never in plain text).
• Order and delivery information: shipping and billing addresses, order history, and delivery instructions.
• Payment information: processed directly by our payment provider — AnnzoCart does not store full card numbers on its own servers.
• Usage information: pages viewed, searches performed, and general device/browser information, collected automatically via cookies and similar technologies (see our Cookie Policy).

2. How we use your information

• To process and fulfill orders, including delivery and pickup coordination.
• To create and manage your account, including order history and saved addresses.
• To communicate with you about orders, account activity, and customer support.
• To improve our catalog, search, and recommendations.
• To detect and prevent fraud, abuse, and security incidents.
• To send promotional communications, where you have opted in — you can unsubscribe at any time.

3. How we share information

We do not sell your personal data. We share information only as needed to run the service:

• Payment processors, to complete transactions securely.
• Delivery and courier partners, to fulfill and track your order.
• Service providers who help us operate the site (hosting, analytics, customer support tools), under confidentiality obligations.
• Law enforcement or regulators, when required by law or to protect our rights and users.

4. Data retention

We retain account and order data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time — see Section 6.

5. Data security

We use industry-standard safeguards — encrypted connections (HTTPS), hashed passwords, and access controls — to protect your information. No system is 100% secure, and we continually review our practices to reduce risk.

6. Your rights and choices

• Access, update, or correct your account information at any time from your account settings.
• Request a copy of your data, or request that we delete it, by contacting us.
• Opt out of marketing emails using the unsubscribe link in any promotional message.
• Control cookies through your browser settings — see our Cookie Policy for details.

7. Children's privacy

AnnzoCart is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

9. Contact us

Questions about this policy or your data? Reach us at privacy@annzocart.com or via our contact page.